Returns & Exchanges

At Qiviut Inc., we stand behind the exceptional quality of our luxury garments and offer a 30-day return policy for items in their original, unworn condition. If your purchase does not meet your expectations, we are committed to making it right through a seamless exchange or refund process.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Carefully place the unworn item with all original tags attached into its original protective packaging to ensure it remains pristine during transit.

3

Print and Attach Label

Download and print the prepaid shipping label provided via email, then securely affix it to the outside of your return parcel.

4

Ship and Track

Drop off your package at any authorized carrier location and keep your tracking receipt; your refund will be processed within 5-7 business days of arrival.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing