Frequently Asked Questions
Everything you need to know about the world's rarest natural fiber.
What is Qiviut and why is it special?
Qiviut is the soft underwool of the Arctic Muskox. It is eight times warmer than sheep's wool, softer than cashmere, and naturally hypoallergenic, making it one of the most sought-after luxury fibers in the world.
How should I care for my Qiviut garments?
To maintain the longevity of your items, we recommend hand washing in lukewarm water with a mild hair shampoo. Lay the garment flat to dry on a towel; never use a dryer or bleach.
Does Qiviut wool shrink?
Unlike sheep's wool, Qiviut does not shrink in any water temperature. However, we still advise hand washing to preserve the delicate structure of the hand-knitted fibers.
How long does shipping take?
Standard domestic orders are processed within 2-3 business days and typically arrive within 5-7 business days. International shipping times vary depending on the destination and customs processing.
What is your return policy?
We accept returns of unworn, unwashed items in their original packaging within 30 days of purchase. Due to the artisanal nature of our products, a small restocking fee may apply.
Are your products ethically sourced?
Yes, our Qiviut is ethically harvested during the natural spring molting season or sourced from sustainable Arctic cooperatives that respect the Muskox population and local traditions.